Terms & Booking Policies

Submitting an inquiry does not reserve a date. Events must be requested at least seven days in advance so our team can prepare the animals, staffing, transportation, sanitation supplies, and event equipment. An inquiry does not reserve a date. Your booking is Confirmed only after availability is approved, the signed Service Agreement is received, and the non-refundable booking retainer is received. The retainer is applied toward your event total. The signed Service Agreement is the controlling booking document.

• After availability approval and receipt of the signed Service Agreement, a non-refundable booking retainer is required to confirm your date and is applied toward your total balance.
• Little Explorer $100 · Barnyard Adventure $150 · Signature Farm Experience $250 · Ultimate Farm Celebration $400 · Private Backyard Farm Venue $500 minimum.
• The remaining balance is due 7 days before your event.
• Bookings accepted within 10 days of the event may require payment in full at signing.

Final quotes may vary based on travel, setup requirements, staffing, approved add-ons, weather planning, and animal-welfare needs. Anything different from the standard schedule is stated in your written proposal.

Travel within 10 driving miles of our service base is included. For locations beyond 10 miles, a travel fee of $3 per additional round-trip mile applies to the distance beyond our included 10-mile radius. Partial excess miles are rounded up. Longer or logistically complex trips require individual review before a final quote.

• 0–10 one-way milesIncluded
• 12 one-way miles$12 travel fee
• 25 one-way miles$90 travel fee
• 40 one-way miles$180 travel fee

Tolls, parking, ferries, bridge/tunnel charges, unusual access and extraordinary travel expenses may be added separately when applicable.

Long-distance events are planned with additional travel time; however, traffic conditions, accidents, road closures, bridge/tunnel delays and other conditions outside our control may affect arrival timing. We ask long-distance clients to provide a reliable day-of contact so our team can communicate immediately if unexpected travel delays occur.

Outdoor events must have an appropriate weather contingency. Clients may provide a suitable covered setup that is fully erected before our arrival, provide an appropriate indoor backup space, or request the Little Hooves & Friends weather tent setup. Weather Tent with Sides — $100. Subject to availability and site suitability. If Little Hooves & Friends determines before deployment that the tent is not needed, the $100 tent fee will be refunded or credited. Additional setup time is required. Client-provided tents or covered areas must be safely secured, provide adequate protection for the animal interaction area, and be suitable for the planned setup.

Little Hooves & Friends retains final discretion to modify, pause, relocate, reschedule, or cancel animal interaction when weather, ground conditions, heat, wind, lightning, rain, or other conditions create a safety or animal-welfare concern. Any weather-related change remains subject to the existing Weather, Cancellation & Reschedule Policy.

• A flat outdoor area (about 15x15 ft for most packages) and reasonable parking or loading access are needed.
• Lawn safety: The animal setup area must not have been recently treated with pesticides, herbicides, lawn chemicals, or other products that could be unsafe for the animals. If you are unsure whether the area is safe, please contact us before the event.
• Minor grazing, hoof traffic, or temporary disturbance to grass and vegetation can occur during live-animal experiences.
• Household pets must be secured away from the animal area for the duration of the visit.
• Our handlers supervise all animal interaction and may pause interactions for guest safety or animal welfare.
• Where pool access is approved for private events, animal areas and swimming areas remain supervised and separate.

Holiday events are subject to a 25% Holiday Service Surcharge (minimum $150) on the base service price; travel and optional add-ons are excluded. For new quotes issued November 9, 2026 or later, the surcharge is calculated on the base package/service price plus approved time extensions, rounded to the nearest whole dollar. Mileage, logistics, tolls, parking/access and optional add-ons are excluded unless explicitly bundled into a custom package. It applies to all bookable services, including Little Hooves Moments, and is itemized in your written quote before booking. Standard package retainers stay unchanged. Existing agreed, promised, quoted or signed prices are preserved; written owner-approved exceptions are honored.

Qualifying holidays: New Year's Day, Easter Sunday, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day and Christmas Day; Christmas Eve and New Year's Eve only for events starting at or after 12:00 PM America/New_York.

Add-on and enhancement availability may vary with location, weather, staffing, and setup requirements. Requests are not confirmed until they appear in your final written proposal. Pony rides are not currently available.

Gratuities are never required, but always appreciated. Tips help support the ongoing care of the Little Hooves animals.

We sometimes take photos or short videos at events. Tell us before or during your event if you prefer we do not use media from your event publicly, and we will honor that.

The signed Little Hooves & Friends service agreement is the controlling document for every confirmed booking. Email hello@littlehoovesandfriends.com with any questions before you book.